Evaluation Surveys

Evaluation surveys are structured tools designed to gather feedback, measure satisfaction, and assess the effectiveness of programs, services, events, or products. They are widely used across various industries and sectors, including education, healthcare, business, and nonprofit organizations, to collect valuable insights from participants, clients, employees, or stakeholders. Common use cases include course evaluations, employee performance reviews, event feedback, customer satisfaction assessments, and program impact studies. By systematically collecting and analyzing responses, organizations can identify strengths, uncover areas for improvement, and make informed decisions to enhance their offerings.

With Jotform, creating and managing evaluation surveys becomes a seamless process. Jotform’s intuitive drag-and-drop Form Builder allows users to quickly design custom surveys tailored to their specific needs—no coding required. Users can choose from a wide range of ready-made templates, add various question types, and integrate advanced features like conditional logic and automated notifications. All responses are securely stored and easily accessible for analysis, making it simple to track trends and generate actionable reports. Whether you’re seeking feedback from a small group or a large audience, Jotform streamlines the entire evaluation process, saving time and improving data quality.

Use Cases of Evaluation Surveys

Evaluation surveys serve a broad spectrum of purposes, each with unique requirements and benefits. Here’s how they can be adapted to different scenarios:

1. Possible Use Cases:

• Course or Training Evaluation: Gather feedback from students or trainees to assess the effectiveness of educational programs.
• Employee Performance Review: Evaluate staff performance, set goals, and identify professional development needs.
• Event Feedback: Collect attendee impressions and suggestions after conferences, workshops, or webinars.
• Customer Satisfaction Survey: Measure client satisfaction with products or services to improve customer experience.
• Program Impact Assessment: Assess the outcomes and effectiveness of nonprofit or community initiatives.

2. Problem Solving Points:

• Identify strengths and weaknesses in programs or services.
• Uncover actionable insights for continuous improvement.
• Enhance participant engagement by showing that feedback is valued.
• Support data-driven decision-making and reporting.

3. Possible Owners and Users:

• Educators, trainers, and academic administrators.
• HR professionals and team leaders.
• Event organizers and coordinators.
• Business owners and customer service managers.
• Nonprofit program managers and evaluators.

4. Differences of Creation Methods:

• Content and Fields: Course evaluations may focus on instructor effectiveness and curriculum, while employee reviews require performance metrics and goal-setting fields. Event feedback forms often include rating scales and open-ended questions, whereas customer satisfaction surveys might use Net Promoter Score (NPS) or multiple-choice questions.
• Customization: Each use case may require different branding, question types, and logic flows to ensure relevance and clarity for respondents.

In summary, evaluation surveys are versatile tools that can be tailored to fit a wide range of feedback and assessment needs, with content and structure varying based on the specific context and objectives.

How to Create an Evaluation Survey

Creating an effective evaluation survey with Jotform is straightforward and highly customizable, allowing you to address a variety of feedback and assessment needs. Whether you’re gathering feedback on a training session, reviewing employee performance, or measuring customer satisfaction, Jotform’s platform provides all the tools you need to design, distribute, and analyze your survey efficiently.

To create an evaluation survey using Jotform, follow these steps:

1. Start Your Survey:

• Log in to your Jotform account and click “Create” on your My Workspace page.
• Select “Form” and choose to either “Start from Scratch” or “Use Template.” Jotform offers a wide selection of evaluation survey templates for different scenarios, such as course evaluations, event feedback, or employee reviews.

2. Choose Your Layout:

• Decide between a Classic Form (all questions on one page) or a Card Form (one question per page) based on your audience and the complexity of your survey.

3. Add and Customize Form Elements:

• Click on the “Add Element” menu to drag and drop fields such as rating scales, multiple-choice questions, text boxes for open-ended feedback, and dropdowns.
• For specific use cases:
• Course Evaluation: Include questions on instructor effectiveness, course content, and learning outcomes.
• Employee Review: Add performance metrics, goal-setting fields, and self-assessment sections.
• Event Feedback: Use rating scales for logistics, content, and speaker quality, plus open-ended suggestions.
• Customer Satisfaction: Incorporate NPS, product/service ratings, and follow-up questions.

4. Personalize the Survey Design:

• Use the Form Designer (paint roller icon) to match your organization’s branding by adjusting colors, fonts, and themes.
• Add your logo and customize the survey’s layout for a professional appearance.

5. Set Up Conditional Logic and Notifications:

• Implement conditional logic to show or hide questions based on previous answers, ensuring a tailored experience for each respondent.
• Configure autoresponder and notification emails to keep both you and your respondents informed of submissions.

6. Publish and Share Your Survey:

• Click “Publish” to generate a shareable link, or embed the survey on your website, email, or social media channels.
• Customize the form URL to reflect your brand or survey topic.

7. Test and Launch:

• Use the Preview feature to test your survey, ensuring all questions and logic work as intended.
• Submit a test response and verify that notifications and data collection are functioning correctly.

8. Manage and Analyze Responses:

• Access submissions in Jotform Tables, where you can filter, search, and export data for further analysis.
• Use built-in reporting tools to visualize trends and generate actionable insights.

By following these steps, you can create a tailored evaluation survey that meets your specific feedback and assessment goals, streamlining the process from design to data analysis.