If you’re having trouble accessing your Jotform account, you’re not alone—and we’re here to help.
Whether you’ve lost access to your email or can no longer access your account due to issues like forgotten credentials or lack of access to recovery options, kindly fill out the form below and our support team will contact you for assistance.
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327 Comments:
May 3, 2026
Send me confirmation
May 1, 2026
All of our submissions are gone from my workspace. I can't upload any new applications.HELP
May 1, 2026
Bonjour,
Je vous contacte concernant la suspension de mon compte. Après vérification, je comprends que certaines activités ont pu être interprétées comme contraires à vos conditions d’utilisation.
Je tiens à préciser qu’il s’agissait d’un exercice pédagogique dans le cadre d’un atelier de sensibilisation à la cybersécurité. Mon intention n’était en aucun cas de collecter des données réelles ou de porter atteinte à des utilisateurs.
Je reconnais pleinement l’importance de vos règles, notamment concernant la protection des données sensibles et l’interdiction de scénarios assimilables à du phishing. Je m’engage à apporter les ajustements nécessaires : suppression de tout contenu sensible, ajout de mentions pédagogiques explicites et respect strict de vos politiques à l’avenir.
Je vous serais reconnaissant de bien vouloir réexaminer ma situation et envisager la réactivation de mon compte, qui est essentiel pour la poursuite de mes activités de formation.
Merci pour votre compréhension.
Cordialement
April 30, 2026
I have an interesting scenario. A former employee send an Email address change request last year prior to his departure. Unfortunately, it ended up in my spam box and I completely forgot about it until now, when we need to access our form. I still have the transfer email, but we no longer have access to the former employee's email. Can someone resend me the transfer email or is there another way that we can make sure my email replaces the former employee?
April 30, 2026
Support sucks in resolving my login issues.
April 28, 2026
Is there another way to send you a selfie with my DL? I don't have a camera on this PC
April 27, 2026
I am unable to access my account i have submitted the required documents, still no response, kindly unlock my account so that i can upgrade the account it has been more than 72 hours
April 26, 2026
I didnot create the account but i have been asked by the charity comitee to try and get us backconnected.
i paid a subscription in 2024. I have no information about any otherpayments that may have been requested by Jotform.
Regards
Fabian Salamon
April 26, 2026
My account has been suspended.
April 25, 2026
I need the results to the form. I have the username and password
April 25, 2026
اود التوضيح أنني في أمسّ الحاجة إلى استعادة حسابي لأنني أستخدم نماذج Jotform داخل مشروعي البرمجي؛ حيث قمت بتصميم تطبيق تجاري وأضفت إليه النماذج الخاصة بي، واستخدامي للنماذج يقتصر على جمع بيانات مشروعة فقط مثل: (اذكر نوع البيانات: اسم، بريد إلكتروني، رقم هاتف، طلب خدمة، إلخ)، ولا أقوم بجمع أي معلومات حساسة أو مخالفة لسياسة الخصوصية مثل كلمات المرور أو بيانات البطاقات البنكية أو وثائق الهوية بدون مبرر قانوني واضح.
أؤكد أن تطبيقي التجاري لا يحتوي على أي محتوى يخالف سياسة الخصوصية أو شروط الاستخدام، وأعتقد أن حظر الحساب تم عن طريق الخطأ، لذا أرجو منكم مراجعة حسابي ونماذجي وإعادة تفعيل الحساب في أسرع وقت ممكن.
بيانات حسابي هي:
April 21, 2026
My account is blocked
April 21, 2026
I setup my account using the wrong email I can not get into as was a typo and now trying to change the email but can not get into the original email to change to the new email as I never confirmed the original email at the beginning?
April 17, 2026
can you help me get my account back? It was for @4camgirl and the email deleted so I tried to change the email, but it required sending a verification number which I couldn’t get to because my account is disabled for some unknown reason, so can you help me log back into my account ? Before I got logged out of it, I added a recovery/backup email of my new/current email for this account because it logged me out of my old gmail. i hope this makes sense!
April 17, 2026
No area to upload a photo. Only take a photo which is on my desktop computer which doesn't have a camera
April 17, 2026
Can't reset my password. Contact tech support hours ago and have not heard from anyone! Frustrated.
April 17, 2026
Hello, Jotform team, please kindly help me out, I try to access my jotform and I was unable to access it, it telling me your account has been suspended, please help me out, because I never violate any of the jotform instructions.
April 16, 2026
Did not receive verification code
April 14, 2026
I have an account. I am trying to provide verification of my ID but my computer will not access the video. Now what?
April 13, 2026
The email on our current account we no longer have access to. I am trying to get a hold of a real person from the support team in order to help set a new email to our account. Is there a phone number to connect to a real live person and not just via online AI?
April 13, 2026
la verdad me siento muy decepcionada ya que pense que era una gran plataforma con la cual iba a poder desarrollar una excelente herramienta de trabajo como lo es una suscripcion en mi trabajo, iba a presentar hoy esta novedad y me cancelaron mi cuenta cuando encima yo no transgredi las normas.
April 13, 2026
Hello,
I created a jotform account last Friday and used it as a registration form for a workshop for students. This morning, it didn't recognize my login details anymore (I did not made a mistake). I requested to reset my password but (so far) did not received an email.
My name is Joey Mak and the used email address is j.mak@maastrichtuniversity.nl. Can you be of help so I can access my own form / account again? Much appreciated!
best, Joey
April 11, 2026
Hello, i've filled out this account recovery form 14-far-too-long-hours ago, is there any way we can speed this process up? thanks.
April 10, 2026
i can not get into this email address at all so i can not retrieve a code
April 8, 2026
Olá, preciso alterar meu e-mail de ias***cob***7@te***ur.l***e.pm para ias***cob***7@g***l.com
Motivo: meu domínio de e-mail line.pm entrou na lista de e-mails negados com prováveis spams e por isso preciso modificar o e-mail. Ainda possuo acesso a conta Microsoft, mas não consigo receber e-mails.