Account Access: Unable to Sign In

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    Diane Cauble
    Asked on May 13, 2026 at 9:52 PM

    I cannot provide this info because I cannot sign-on the account

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    Cecile Enterprise Support
    Replied on May 13, 2026 at 10:04 PM

    Hi Diane,

    Thanks for reaching out to Jotform Support. I checked, and your email is associated with a guest and a deleted account. I've reinstated the deleted account. If you forgot your account's password, you can reset it.

    Resetting your Jotform account password is easy to do. Let me walk you through it:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    
Account Access: Unable to Sign In
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    2. In the window that opens, click on Forgot Password?.

    
Account Access: Unable to Sign In
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    3. Enter your email address, and then click on Send Reset Instructions.

    
Account Access: Unable to Sign In
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    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

    
Account Access: Unable to Sign In
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    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    
Account Access: Unable to Sign In
Image-5There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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