How to Cancel Your Jotform Subscription

June 30, 2025

After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.

To cancel your subscription

  1. Go to Billing and select Change Plan.
A Change Plan button in Jotform Billing
  1. Select the Starter (Free) plan, then follow the instructions on your screen.
Jotform Starter Plan
Contact Support

Our customer support team is available 24/7 and our average response time is between one to two hours.

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