Customer Support: How to Contact a Human for Subscription Billing Issues

  • G
    Gopi
    Asked on November 6, 2025 at 10:49 PM

    I am trying to contact a human as we have been charged a yearly subscription today

    Please advise how can i speak with a real person as your AI is not able to help.

    Page URL: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/
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    Ravi JotForm Support
    Replied on November 7, 2025 at 1:35 AM

    Hi Gopi,

    Thanks for reaching out to Jotform Support. I checked your account and confirmed that it was charged on 2025-11-06 for a Silver Yearly subscription. Can you let us know how we can assist you with this?

    Once we hear back from you, we’ll move forward with a solution.

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