After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
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170 Comments:
June 1, 2026
Please cancel my subscription i dno longer use the app
May 30, 2026
I want to cancel my subscription, the message that's comes up when trying to fill out documents, clearly sends you to a price for sales as if it's needed.
May 27, 2026
Hi, I'm on Bronze yearly, if I select Starter plan does that I will lose access to Bronze plan right after I select Starter plan?
May 23, 2026
please confirm refund ASAP thank you
May 3, 2026
cancel immediately
May 3, 2026
Please, cancel my subscription immediately. We don't use this platform, and am not interested on using it going forward. Please, confirm, I don't need any downgrade. I need a full cancellation and money refund asap.
May 3, 2026
It is complicated with cancellation. How I can get a confirmation on cancellation.
April 18, 2026
I would like to cancel my jotform subscription or downgrade to free with immediate effect. I was not able to locate a link to customer service as the email was from do not reply. I was charged £288 plus VAT yesterday for which i would like a refund.
i followed you AI instruction and downgraded my account to free but this is from 17 April 2027 whereas i want that with immediate effect. Thanks Radhika Verma
April 15, 2026
Please cancel the Jot form last payment I requested already .
April 15, 2026
I never signed up for JOTFORM. I received a charge for $319.36. My email is not recognized by your company. The date of the charge was 3/7/26. American Express ending in 44044. Please reimburse me for this charge and end this subscription immediately.
April 12, 2026
I no longer want to use JotForm. I would like to terminate my subscription
April 2, 2026
My account type is listed as free when I log in
March 31, 2026
I closed my account and now I am unable to go into my account to cancel my subscription. I need to speak with someone.
March 31, 2026
i do not have billing as an option
March 31, 2026
can you get a refund for unused months?
March 14, 2026
i want my money back this ai software is garbage.
March 13, 2026
I got automatically billed for my account in January without any advance notice of upcoming billing and no email confirmation of the charge. I would like to cancel my account, as I no longer need to use it and I haven't used used for more than 6 months. I need to cancel and a total refund. Any questions, please call me. Thanks. Tony
March 7, 2026
I wanted to cancel my subscription a couple of hours after purchasing a subscription but it would only allow me to downgrade. The software did not perform as stated. With trying to generate an job application form all I got in my PDF out put were summaries empty fields did not display. Also the form it self when I output to PDF it did not display as setup. This was a complete waste of time and money.
March 5, 2026
Id like to cancel altogether ... Not just downgrade
February 20, 2026
I need to cancel my subscription, not just downgrade. How do I do that?
February 5, 2026
Hi. I sent a couple of messages earlier asking for an account reset together with previous invoice details. Please can these be ignored as we have sorted the issue now. To confirm, we DO NOT want the account cancelled. Thank you.
January 30, 2026
I don't not like the connection that Im having with this software and would like to stop this servicer.
January 21, 2026
'We were charged for an additional year and want to cancel without paying for the next year as we are not using the service anymore. We may have to dispute the charge with our credit card company as we can't reach anyone at Jotform.
January 15, 2026
Hi, I am considering to get an annual bronze plan, but I am not sure if I will need it for a full year.
If I don’t need the service middle of the term, do I get refund for the remaining period?
January 10, 2026
I did not get a reminder before charged and forgot this account was on auto renewal. The chanrge just hit my bank. I originally bought this for my myself to use at work to simply my workflow. My company changed it's tech policy last year and I am now prohibited me from using outside platforms. I will be following your instructions and downgrading to a free plan, then follow instructions to request a refund. My question is: Will I get a full refund? Please advise. My other option is to contact the bank and get the charge reversed.