Subscription Management: How to Cancel Jotform Subscription

  • J
    jewel verret
    Asked on April 12, 2026 at 9:44 PM

    I no longer want to use JotForm. I would like to terminate my subscription

    Page URL: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/
  • Profile Image
    Lorenz JotForm Support
    Replied on April 12, 2026 at 9:52 PM

    Hi Jewel,

    Thanks for reaching out to us for help. You can easily Cancel Your Subscription from your account's billing page. Let me show you how:

    1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

    Subscription Management: How to Cancel Jotform Subscription Image-1

    2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

    Subscription Management: How to Cancel Jotform Subscription Image-2

    3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

    Subscription Management: How to Cancel Jotform Subscription Image-3Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

    Let us know if you need any more help.