Account: Unable to Downgrade to Starter plan.

i cant cancel my siilver plan and turn it to free. Please, change it because i cant continue paying

Hi GRUPO PROMOTOR SALMANTINO,

Thanks for reaching out to Jotform Support. For you to be able to downgrade your account, you will need to log in to your Jotform account. If you forgot your password, you can reset it. Let me show you how to do it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Once you are logged in to your account, you can now downgrade your subscription back to the Starter plan. Let me show you how to do that:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.