REEMBOLSO DE CUENTA

Hola buenos días. Acabo de realizar un pago anual por su suscripción bronce, sin embargo, quiero pedir el reembolso ya que a cuenta afiliada no fue la correcta. Es decir, se debió subscribir con otra cuenta. Por favor, solicito se pueda realizar el reembolso lo más pronto posible para adquirirlo desde mi otra cuenta.

Hi hpaschool,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it appears that you are currently logged into your account with a Bronze Yearly plan. You can Cancel Your Subscription and process the refund of your latest invoice. But you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.
2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Now, if you're done with the process of canceling your account, you can request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it. Once the refund is approved, your plan will also be switched to the Starter plan, and the refund will take 7-10 business days to be credited to the same card.

Let us know if you have any other questions.