نسيت رمز الدخول؟

نسيت رمز الدخول؟

Hi KHALED,

Thanks for reaching out to us for help. Our Arabic Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, if you've lost the access code or private key for your encrypted Jotform, the data is considered lost because Jotform's end-to-end encryption prevents us from decrypting it. To resume receiving new submissions normally, you must turn off the encryption for the form and then re-enable it to create a new access code and key. This new key will not decrypt your previous submissions, which will remain inaccessible. Here's how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Toggle the Encrypt Form Data button to OFF position.
3. Select Yes, Disable in the window that comes up.

Give it a try and let us know if you need any help.