Forms: How to reduce work for autoreplies with conditions?

1. Reduce communication costs

• We want to reduce the amount of work required for support by using auto-reply emails and conditional email delivery based on the response content and customer attributes.

Hello kohei2138,

If I understood it correctly, you want to lessen workloads in sending replies manually? If so, you can use conditional based email notifications. It's easy to set the Email notifications based on the answers of people who fill your form. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on the Settings.

2. In the menu on the left side of the page, click on Conditions, and then select Change Email Recipient. (If you already have a condition set, first click on Add Condition, then select Change Email Recipient.)

3. Set up the conditions as you see below and click on Save:

I gave you an example based on the Single Choice element, but you can adjust the condition as needed. Also, to use different emails, you'll need to create separate ones. Check out our Setting Up Autoresponder Emails guide to learn how to create them. You can also check out our guide explaining How to Send Emails Based on a User's Answer.

Give it a try and let us know if you have any other questions.