ナレッジデータの取り込み方法 Salesforceナレッジと直接連動しない場合でも、CSVインポートなどによってナレッ�

1. ナレッジデータの取り込み方法

• Salesforceナレッジと直接連動しない場合でも、CSVインポートなどによってナレッジ情報を登録・更新できる機能があるか。

Hi Takashi,

The knowledge data you are referring to is available in the AI Agent. So, are you referring how to update your AI Agent by importing the CSV file? If yes, then you can train your AI Agent by adding extra information to its knowledge base, here is a guide on how to do it.

Or did you mean how can you update your Salesforce records by using the CSV file? Then you can download the submission data into the CSV, Excel then up Import Data Into Salesforce using it DATA Loader feature.

Give it a try and let us know how it goes.