Login Issue: Login Attempt Limit Reached

j'ai essayé de créer plusieurs comptes mais rien ne marche l'inscription est impossible !

Je dois montrer ce jour un exemple pour faire valider au responsable abvec abonnement à la clé

pouvez vous valider mon compte ?

Cdlt

Eric CHRISTOPHE

+33 6 25 34 34 25

Hi Eric,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. You said that you want to register and subscribe and have tried creating multiple accounts but it didn't work and you want us to validate your account. Did you create multiple Jotform accounts and tried upgrading your Jotform account? Or did you fill out a form that has a subscription on it and you were unsuccessful? Can you explain a bit more about what you want to do? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Eric,

Thanks for getting back to us. Unfortunately, the screenshot that you provided was not posted properly, can you try posting it again? You can also upload the image on a file-sharing platform like Google Drive or Dropbox and then share the link with us. Please make sure that the file access is set to Public so that we can access the image file.

Once we hear back from you, we'll be able to help you with this.

Hi Eric,

Thanks for getting back to us. I checked your account and it is currently a Guest account. Unfortunately, I am unable to flush your login attempts since your account is a Guest account. You need to create a Free account first and verify your email address. You can use the same email address you did for your Guest account and use it to create a free account. To create a new account, you can go to this link.

Let us know if you have any other questions.

Hi Eric,

Thanks for getting back to us. I’m really sorry that this is happening. It's possible that your email service provided is blocking emails sent from our IPs and domains. I suggest Whitelisting Jotform IP Addresses and Domains to prevent this issue. Please also check your Spam/Junk folder if the email verification landed there.

Give it a try and let us know how it goes.

Hi Eric,

Thanks for getting back to us. I understand that this is frustrating for you. Please confirm the email address you are trying to sign up with. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.