Problèmes avec la sélection de pays à l'exception de la France

  • sossiamois
    Demandé le 20 juillet 2024 à 08:24

    Bonjour,

    Nous avons un problème avec tous nos formulaires.

    Ils se bloquent lorsqu'on choisit un autre pays que la France dans la partie "Adresse".

    Je n'arrive pas à charger la capture d'écran...

    Pouvez-vous nous aider?

    Merci d'avance.

  • sossiamois
    Répondu le 20 juillet 2024 à 08:30
    Voici la capture d'ran.
    Merci
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  • Eliza Jotform Support
    Répondu le 20 juillet 2024 à 10:41

    Hi sossiamois,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, the screenshot you attached isn't visible on our end. I checked all your five forms, which all have the dropdowns for selection of countries, and I didn't run into any issues when selecting countries other than France. Check out the screencast below to see my results:

    Problèmes avec la sélection de pays à lexception de la France Image 1 Screenshot 30

    It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Also, can you give us the URL of the form that's having the issue? Let me show you where to find your form URL:

    1. On your My Forms page, hover your mouse over the form, and click on the More dropdown on the right side of the page.
    2. Under the Publish column, select Publish Form.
    3. Click on the Copy Link button.

    Problèmes avec la sélection de pays à lexception de la France Image 2 Screenshot 41

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • sossiamois
    Répondu le 20 juillet 2024 à 16:40
    Bonsoir
    Jai rssi rler ce proble en modifiant lement les formulaires dans la partie adresse
    Merci pour votre ronse rapide et comple.
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    Objet : Re: Proble avec nos formulaires
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    [Autoresponder]
    Theres a new response on your question:
    Proble avec nos formulaires
    Hi sossiamois,
    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.
    Now, coming back to your question, the screenshot you attached isn't visible on our end. I checked all your five forms, which all have the dropdowns for selection of countries, and I didn't run into any issues when selecting countries other than France. Check out the screencast below to see my results:
    [https://www.jotform.com/uploads/forum/Eliza_G/1721486398_669bcc3e978ae_]
    It would help us to understand whats happening if you could take a screenshot and send it to us. We have a guide here<https:> explaining how to do that. Also, can you give us the URL of the form that's having the issue? Let me show you where to find your form URL<https: />:
    1. On your My Forms page<https: />, hover your mouse over the form, and click on the More dropdown on the right side of the page.
    2. Under the Publish column, select Publish Form.
    3. Click on the Copy Link button.
    [https://www.jotform.com/uploads/forum/Eliza_G/1721486489_669bcc9921584_]
    After we hear back from you, well have a better idea of whats going on and how to help.
    [Autoresponder]
    Answered by
    Eliza
    View this thread<https:>
    [Jotform Team]
    4 Embarcadero Center, Suite 780, San Francisco CA 94111
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    Unsubscribe Thread<https:>
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