Restablecimiento del límite de la cuenta

Buenos días, saludos.

Mi consulta es que a pesar de haber empezado mes, el numero de envió sigue siendo igual, no se realizó el reseteo y ya casi llega al limite.

Favor verificar el tiempo.

Atentamente,

Hi coordtecnicactpmora,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to the submission limit? I checked your account, and since your monthly usage resets every 9th of the month, the current submission count will stay the same until then. Once the reset takes place on the 9th, the submission limit will refresh automatically. You can easily check your account's monthly reset date in Jotform. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

Let us know if you have any other questions.