no puedo descargar bases de excel

No puedo descargar la informacion de formularios en excel. Se queda pensando sin respuesta.

Como ven la imagen del boton descargar, se queda permanentemente pensando.

Hello jcasallo,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

The only form under your account is the ssss form, If you can share the link to your form, I can check it out and help you with a solution.

 Once we hear back from you, we'll be able to help you with this.