Keine Benachrichtigungs-/Autoresponder-E-Mails erhalten

hallo

seit kurzer zeit kommen keine emails mehr an egal was ich mache - autoresponder geht nicht und auch die normale benachrichtigung geht nicht - keine mail kommt an - nur die die ich hinterlegt habe als testmail - hab die adressen mehrfach geprüft, auch ob die postfächer voll sind oder in der bounce liste sind - vorher ging alles von daher verwundert mich das

haben sie eine idee warum da gar nix mehr geht?

grüsse

Hi Thorsten,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Can you share with us the link of the form in question so we can investigate? Or perhaps are you experiencing the issue with all of your active forms? In the meantime, usually, if we remove the Notification/Autoresponder Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification/Autoresponder field, click on the Trash Can icon, and delete the existing Notification/Autoresponder Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification/Autoresponder Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Once done, can you submit a test submission to see if you start receiving Notification/Autoresponder Emails again? Also, I recommend for you to add noreply@jotform.com and noreply@formresponse.com to your email contact list. And reach out with your email provider and request to Whitelist Jotform IPs and domains. If the issue persists after doing that, I recommend Setting up an SMTP and use it as the sender email for a form.

Give it a try and let us know how it goes.

Hi Kris Ann,

I’m having a serious issue with my main account:

Suddenly, no emails are being sent at all – neither autoresponder emails to the form submitters, nor notification emails to myself or my clients.

Everything used to work perfectly before.

To rule out mistakes, I even created a new test account, and there everything works just fine — both autoresponders and notification emails are sent correctly. So I’m familiar with how everything should be set up, and I’m confident that my forms and settings are correct.

Could you please check my main account for any issues, restrictions, or if it’s maybe somehow banned, blacklisted, or blocked from sending emails?

If possible, I’d also like to know if there’s a way to reset email settings or clear any issues — without deleting the forms themselves.

Thanks a lot in advance for your help!

Best regards, Thorsten

EXAMPLE

https://eu.jotform.com/build/251213293596055

Hi Thorsten,

When I checked the email logs, our system shows that the status of some of the Notification Email are Ignored. I strongly recommend setting up an SMTP and that should solve the issue. Let me show you how:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.

Thank you for the suggestion – I have implemented it, and the mailbox is working, and a test email was received – unfortunately, it seems this wasn’t the solution. Do you have another suggestion?

Fr., 02 Mai 25 - 15:39 - Email FAILED to tho....@...

Hi Thorsten,

When I checked TestFormular. I found out that you did not set the SMTP as the email send of the Notification Email and Autoresponder Email and still using the default email noreply@jotform.com. Updating the email sender is easy after setting up the SMTP. Let me show you how:

1.In Form Builder, click on the Settings Tab at the top, then go to Emails Tab on the left side panel.

2.Hover your mouse to the Notification/Autoresponder Email and click on the Pencil Icon.

3.Go to Advanced Tab, then under Sender Email, click on the dropdown and select the SMTP you set.

4.Once done, click on the Save button below.

After setting it up, submit a test submission again, If the issue persists, let us know.

Give it a try and let us know how it goes.

Kris Ann – THANK YOU – you truly saved my day! May I ask for your hand in marriage? Wishing you a wonderful weekend!