Upload-Limit erreicht

Hallo, wir haben alle Dateien unserer Formulare gelöscht und zwei Formulare aktiv, die aber nicht angezeigt werden können, weil der Dateispeicher voll ist. Es befinden sich aber keine Dateien mehr in den Formularen. Was können wir tun? Wir möchten nicht upgraden.

Hi Freddy,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and see that there are still submissions not deleted permanently. The deleted submissions will remain in the Trashed Entries folder for 30 days before it gets purged. Unless the submissions are purged, they will still count towards your form usage. Let's continue on how to purge them:

1. In your submission tables, click on the 3 vertical dots on the right of the table tab.
2. Select the Trashed Entries.
3. Then, select the deleted entries 
4. Click on the Delete Forever button.
   
   

We also have guides on How to Delete Form Submission Data and Understanding Your Account Usage and Limits that you can check out. You may also consider upgrading your account to increase your limits immediately.

Let us know if you need any help.

Thanks for your help :)

The file storage is now free again, but our forms are not yet displayed in the live version. Will it take a while until they are active again or how can we publish them again?

Hi Freddy,

I've gone ahead and recalculated your account usage, and clear your form's cache. Your forms are active and can receive submissions again.

Let us know if you need any help.

Thanks!