URL Not Opening and Jotform Pod Not Displaying: Troubleshooting Steps and Account Access Issues

i have a missing jotform podo can see it but not appearing it up. we thought i need to clear the caches, I did clear but thats not an helping we can helping

you can see the url, I cant and i need to take orders this is completely holding me up. I do not have another account in jotfirm. I actually just added a backup email address of bashertdesigns@gmail dot com, but its not cominh up there either. shhould i delete the jotform app from my phone??

Hi Letitia,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems like your Jotform app is not showing your form even after clearing caches and adding a backup email. Let me help you with that:

First, try to restore your form if it was accidentally deleted:

1. Open your Jotform Mobile app and go to your Workspace.
2. Tap the three lines icon at the bottom right.
3. Select Trash at the bottom.
4. Look for your missing form and tap Restore if you find it there.

If your form is not deleted and still not showing up, clearing the form cache from your account settings might help:

1. Go to your Workspace page on a browser.
2. Click your Profile Picture/Avatar at the top-right.
3. Select Settings to open Account Settings.
4. In the Form Caches section, click Clear Cache.

Deleting the Jotform app from your phone is generally not necessary unless the app itself is malfunctioning. You can try restarting the app or reinstalling it if the issue persists after the above steps.

If you still can't see your form or access your account properly, please let me know, and we can explore further options.

Give it a try and let us know how it goes.

if you read my complint and feed, i already told you i cleared cache it is not in garbage and was not deleted and you can see it ut i cant

help

Hi Letitia,

If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

Reach out again if you have any other questions.

Hi Letitia,

Based on the URL you provided, I noticed that the form ID is missing one digit at the end. You seem to be referring to the Shabbat Walking Tour Purchase Form. Here's the complete URL for this form:

https://www.jotform.com/form/260426495654060

You can view your forms in the Workspace page and filter your assets to display only your forms. First, make sure that you're logged in to your account. Here's how to filter your assets and open your form in the Form Builder:

1. On your Workspace page, click on Filter at the top of the page.
2. Then, in the Dropdown menu, uncheck the boxes next to all assets except Forms.

3. Hover your mouse on the form, and then click on Edit on the right side.

You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Give it a try and reach out again if you have any other questions.

I can't do this.I can't locate what you're asking me to do.Someone needs to
take over and give me back my form
...

Hi Letitia,

Can you confirm that you're referring to this Shabbat Walking Tour Purchase Form? If yes, the correct URL has been provided in my preview response. This form is in your account, all you need to do is to access it in your Workspace page. The instructions on how to locate the form, edit, and find the URL are provided above. Can you tell me which part that you need more help with?

To help us get the full picture, can you send a screenshot or a recording? Loom is great for recordings, or you can upload to Google Drive or Dropbox and give us the link. Or you can follow our guide on How to Post Screenshots to Our Help Center for a screenshot.

After we hear back from you, we’ll know what’s going on and how to help.

i reset the brochure
everything is in order, however Why did this happen. How can I
prevent thisfrom happening again? I lost 3 days of business...??
Letitia
...

Hi letitiasadventuretours,

The issue seems to have been a mistake while copying the URL instead of the Publish feature providing the wrong URL. We recommend that you make sure to copy the full URL to avoid having this inconvenience in the future.

However, if you experience the issue again even after making sure you have copied the URL properly, you can record a video about how the link is provided to you and provide is there, you can refer to my colleague's response for details about where to upload your video and sharing the link here.

Let us know if you need any more help.