Google Drive Integration: Image Attachments Not Sending Correctly

https://www.jotform.com/build/202944628382966

This form is not sending both image attachments to google groups or google drive. The first image will appear for both image submissions. The 350x250 will also appear in the 1500x750 slot. But if I look in my jotform inbox, the images are correct.

Also, I am unable to attach screenshots to this support ticket.

Thank you,

Rose

Hi Rose,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From the information available, Google Drive integration sends uploaded files from your form to Google Drive when the integration is set up to send uploaded files. The available information also notes that you can choose which file upload fields to send, and that the integration can be managed through the action settings and logs.

For your screenshot issue, I do not have information in the knowledge base about attaching screenshots to this support ticket.

What I can confirm from the available information:

• Google Drive integration can send uploaded files from your form.
• You can select multiple file upload fields in the integration settings.
• Action Logs are available for checking successful and failed runs.
• Google Drive integration saves submissions to the connected account’s personal Google Drive, not a Shared Drive.

I don't know this information and our support team will handle your request.

Give it a try and let us know how it goes.

Hello,

The form is still not sending both attachments. I have disconnected and reconnected the integration but it is still not working. What can I do?

Thanks!

Hi Rose,

I cloned your form to see if I could replicate the issue, but everything is working as expected. Take a look at the screenshot of the result below:

Can you try setting your Clear Hidden Field Values settings to Don't clear and try submitting an test entry again? Let me show you how:

1. In Form Builder, click on the Settings tab in the orange navigation bar and click on the Show more options button.
2. Now, scroll down to the Clear Hidden Field Values, click on the Downward Arrow icon and select the Don't clear option.

If the issue persist, could you send us a screenshot of your Google Drive panel showing the folder where your form submissions are stored? We’ve got a quick guide on how to do that here.

Give it a try and let us know how it goes.

Hello,

I think it was updating the PDF settings in jotform. I will see if that works.

Thanks.

Hi Rose,

Having read your feedback, it’s very clear that you haven’t had a satisfying experience with the support you’ve gotten. We take your feedback seriously and we want to assure you that we’re here to help you every step of the way, and we’re committed to finding a solution for this.

After checking your form, I found the reason why it was not sending the attachments. See the screenshot below:

The error message indicates that the integration is trying to upload files to a folder that either:

• Has been deleted,
• Has had its permissions changed, or
• Is no longer accessible due to a disconnected or reauthorized account.

To fix this, disconnect your Integration and add it back. You can remove and reintegrate your form with Google Drive in just a few simple steps. Let me first show you how to remove the Google Drive integration:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Then, in the menu on the left side of the page, click on Integrations.
3. Next, search for Google Drive and click on it. Then, click on the Three Dots icon on the right side of the page and select Delete Action. 
4. In the Confirmation window that opens, click on Yes, Delete.

You can then reintegrate your form with Google Drive. Here’s how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Then, in the menu on the left side of the page, click on Integrations.

3. Now, search for Google Drive and click on it. 

4. Next, select an email address to use a saved Google Account, then click on Authenticate on the right. Or click on Use Another Account below the Dropdown menu to log in and allow access for a different one.  

5. Set up the Google Drive settings as you want and click on Save. 

Reach out again if there’s anything else we can help you with.