Google Reviews Widget: Number of reviews displayed does not match Google reviews

Hello,

I have a Google reviews widget. The number of reviews displayed by widget no longer correlates to the number of reviews within Google.

Can you help please.

Hi paul,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I do not have information in the knowledge base about a Google reviews widget count not matching the number of reviews in Google.

I don't know this information and our support team will handle your request.

Let us know if you have any other questions.

ok

Hi paul,

Let me know if you have any other questions.

Reach out again if you need any other help.

Hi Paul,

We would be happy to help with your issue. I was able to view the page and see that it listed 223 reviews. Can you detail where and what the discrepancy is? Thank you!

Let us know if you have any questions.

Hello,

Google shows the number of reviews as 225, whereas the widget displays 223; a discrepancy of 2.

Hi Paul,

Can you take a screenshot of the page that shows 225 reviews and send it to us? We’ve got a quick guide on how to do that here.

When we hear back from you, we’ll be ready to move forward.

Hi Paul,

I checked your Google Business Profile using the Google Reviews widget, and I can see the actual reviews showing correctly on my end. Take a look at the screenshot below to see my results:

Can you try using the direct Google Maps link instead of the business name to ensure it pulls the correct listing? Take a look at our guide on Getting Your Google Maps URL Link for more details. Also, our guide on How to Add Google Reviews to Your Website walks you through everything.

Give it a try and let us know if you need any more help.

Thanks - that works now.
paulconnectedmassage.com <http:>
</http:>...

Hi paul connected massage,

Your request has been answered and the thread is closed.

If you have another question or need more help, feel free to reply here and we'll assist you right away.

Hi Paul,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Reach out again if there’s anything else we can help you with.

Hello,
Since I implemented your suggestion, the number of Google reviews has
increased, but the widget is showing the value at the time of widget
creation. It seems that widget is not polling Google to get the correct
value.
Widget shows 225
Google shows 226
It seems there is a bug in the widget.
paulconnectedmassage.com <http:>
</http:>...

Hi Paul,

Can you try clearing your website cache first and then check the widget again? If the count still does not update, try removing the widget code from your website and adding it again. After that, refresh the page and see if the review count matches Google.

Give it a try and let us know how it goes.

Hello,

About clearing my website cache. My website does not have a cache. I am not sure what you mean. Please elaborate.

I removed and re-added the widget to my website. However, the widget still shows the incorrect review count. When I view the widget in Jotform, it shows the incorrect review count. So, the issue appears to be with the widget in Jotform, and not related to the website's use of the widget.

This looks like a bug with the widget. The widget uses the review count at the time of widget creation, and does not keep up with the review count in Google as it changes with time.

Hi Paul,

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hello. I notice your widget is still reporting the number of reviews at time of widget creation, rather than at of time invocation. This problem exists across all templates.

Hi Paul,

I’ve gone ahead and reported this to our Developers so they can figure out what’s going on. We’ll be back with an update as soon as we can.