AI Agent: Issues with Knowledge Base Reference and MCP Server Integration

I have been working diligently on building an AI call agent and running into issues.

1- The AI Agent is not referencing the Knowledge base, as I have an MCP server connected for looking up the call contact info.

2-

3- No matter what instructions I provide, I cannot get the agent to reference the connected MCP server or any connected tools.

Can you please assist? It is driving me nuts, Thanks

Chris Mauzy

Hi Chris,

Thanks for reaching out to Jotform Support. Can you share with us the prompt you are using to test the AI Agent or a screenshot of the conversation? Just follow our guide on How to Post Screenshots to Our Help Center to learn how.

Also, in order to thoroughly troubleshoot the issue you're having, we'd like to clone your AI agent along with its knowledge base. Once we replicate that environment, we can more accurately identify the issue and work on a solution. Rest assured that all data will be handled securely and used only for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all its cloned data will be deleted.

Would you agree to give us permission to go ahead with this? If you have any questions or concerns, we’ll happily answer them for you.

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

As soon as we hear back from you, we can move forward with a solution.