Persona and Rules Update: Tool Stops Working and Hangs During Test Calls

Each time I update the persona or rules, it stops working for a couple hours and hangs up when I call and try to test the tool

Hi Chris,

Thanks for reaching out to Jotform Support. I understand that each time you update the persona or rules for your AI Agent, it stops working for a while and hangs when you try to test it by call.

I’d like to take a closer look at this with you. To help us check whether the issue happens during the update process itself or while the latest changes are still being applied, Can you share a quick screen recording showing the steps from updating the persona or rules up to the test call hanging so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

Also, in order to provide you with the most effective suggestions for your AI agent, we'd like to clone it along with its knowledge base. That'll allow us to mirror your unique environment and find the best solution for you. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. Once the issue is resolved, the cloned AI agent and all its data will be deleted.

Would you agree to give us permission to go ahead with this? If you have any questions or concerns, we’ll happily answer them for you.

As soon as we hear back from you, we can move forward with a solution.