Survey Form: Remove 'Please specify other reasons' Question from Start

I tried to get bot to help me remove question "please specify other reasons" at start of survey. My client doesn't want "please specify other reasons" shown when guest begin the survey. Please help remove that question ONLY at the beginning so its not visible of survey. Thanks. See screenshot

Hi Kehaulani,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To remove or hide the question "please specify other reasons" only at the beginning of your survey so it is not visible to guests, you can use the following approach in Jotform:

Let me help you with that:

1. Open your form in Form Builder.
2. Locate the question "please specify other reasons" in your form.
3. Use conditional logic (Conditional Logic feature) to hide this question when the form is first loaded or when a certain condition is met, such as the survey just starting. For example, you can set a condition that hides this question if no previous question is answered or based on a specific field value.

This way, the question will not be visible at the start of the survey but can be shown later if needed based on your conditions.

If you need detailed steps on setting up conditional logic to hide a field, please let me know.

Give it a try and let us know how it goes.

I gave it a try and Im confused on what settings I need to adjust for that question not to show up at the begining. Can you provide a video of what I need to do? Thanks

Hi Kehaulani,

Thank you for your message. A member of our support team will follow up with you shortly to provide further assistance, including any video guidance you may need.

Reach out again if you need any other help.

Hi Kehaulani,

I would like to make sure I clearly understand your request before suggesting changes to the form’s logic. From your message, I understand that you do not want the field “Please specify other reasons?” to appear when respondents first begin the survey. However, it is not yet clear under what specific condition you would like that field to appear instead.

At the moment, the form contains multiple conditional rules that control the visibility of this field, which may be causing it to display at the start of the survey. To properly adjust the setup, I need to confirm your intended behavior. Should the field only appear when a respondent selects “Other” from the related question? Or would you prefer that the field be removed from the form entirely?

After we hear back from you, we’ll know what’s going on and how to help.

See attached

We do not want the guest to see the question "Please specify other reasons" on the open start of the survey. That question is set up to show up when the guest select, not really a fan, not a fan at all, N/A. I just need to make t"Please specify other reasons" invisible on the front end. Thanks

Hi Kehaulani,

When I checked your form, I noticed you have many conditions to show and hide one field, which may contradict each other's functions. This is why, if you need to show this field when the user has to specify other reasons why they are not NASCAR fans, you can simply configure another option in the multiple choice field you set up to show the reasons on the form. Let me show you:

1. On Form Builder, select the Multiple choice field and click on Add "Other" Option.

Here you can see the result:

Now, I noticed you have configured this field to be shown conditionally, but the conditions appear to be mixed up. You can get this to show up correctly using two simple conditions and disabling the rest. Let me show you:

1. On Form Builder, go to the Settings tab at the top of the page and click on Conditions on the left side.
2. Click on the selection checkbox on the left side of each condition you have created.
3. Once all the conditions have been selected, click on Disable.

4. Now, create two Show/Hide field conditions like this:

This is the end result:

Give it a try and let us know if you need any more help.

Hey, all my conditions are gone. I have not made any changes yet....... Please help. It took me a long time to get this far. The goal is to ask NASCAR guest to let us know if they are a avid fan or not. If they are then the next question is "how long". If they are not a fan, then the question ask why not?

The form was almost perfect, all I wanted was the “Please specify other reasons?” invisible when the form is open and guest begin to answer survey.

How can we keep the form exactly the same with the conditions but to adjust the start of the invoice?

Hi Kehaulani,

You can actually use the Revision History feature that lets you revert your form back to an older version you select. Let me show you how to use it:

1. In Form Builder, click on the Circular Arrow icon at the top middle of the page to open the Revision History menu.
2. In the menu on the right side of the page, select the version you want to restore the form to. 
3. Now, just click on Revert next to the version you select, and then close the Revision History menu in the top right corner.

Give it a try and let us know if you need any help.

Hi I have been unsuccessful at making the changes mentioned. I did figure out how to get back to my previous revision, however unable to fix the other items. Im really new to this and not sure where I went wrong. I just really want a simple set of questions. The goal of this survey is to get the NASCAR fans engaged by asking who is a fan and who is not.

Question 1: (see attached)

What is your level of fandom for NASCAR? see attached

If guest answer the first two options, then the next question ask how many years, and then name, age, etc.....

But, if the guest answer the the last 3 options, then the next questions pops up:

Which of the following are reasons why you are not a NASCAR fan? Select all that apply.*

Please specify other reasons?

This is all correct and how we want to see the form.  

THE PROBLEM:

We do not want the fans that are a NASCAR fan to see the other questions of fans that are NOT a fan. We want to keep those 2 paths completely separated.

When we open the form to begin the survey, we can see the Please specify other reasons?.  I would like to have that removed during the entry of survey form.  (see attached)

Im sorry the form isnt formatted properly.  Can you please help me fixed the formatting issues, the Ai assistant tried to help.  Sorry, Im new to this.... THANK YOU.

*****Survey question Workflow #1:

If guest selects options,

Avid Fan or Causal Fan, then the next question is,

How long have you been a fan of NASCAR?*

First name

Last name

Age

Email

Opt in selection

Submit.

*****Survey question Workflow #2:

If guest selects options,

Not really a Fan, Not a Fan, NA, then the next question is,

Which of the following are reasons why you are not a NASCAR fan? Select all that apply.*

Please specify other reasons?

First name

Last name

Age

Email

Opt in selection

Submit.

-----

Can you help me organize the format of the form so that it functions properly based on explanation above? Can we maybe put question 1 on a separate page?

1. Remove, please specify other reasons ONLY at start of survey.
2. Formatting issues as Im not sure how to fix them to make sure the form works properly to collect data.

Thank you very much.

Sorry, here are my attachments from last questions.

Hi Kehaulani,

I cloned your form and tested it to see if I could replicate the issue, and I encountered the same behavior. Upon reviewing your form, I noticed that the conditions weren’t configured correctly. To resolve this, you’ll need to disable all existing conditions and set up new ones. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Then, in the menu on the left side of the page, click on Conditions.
3. Now, click on the Select All checkbox.
4. Finally, click on Disable to turn off the existing conditions.

Now that the existing conditions have been disabled, you’ll need to set up new ones that function as you described. Here’s how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Then, in the menu on the left side of the page, click on Conditions.
3. Now, click on the Add Condition, and select Show/Hide Field condition.

4. Finally, simply copy the condition setups below and click Save to apply the changes to your form.

Check out the screencast below to see my result:

You can also clone my demo form for your reference.

Give it a try and let us know how it goes.

Ok. I believe I have it locked in now. Thank you for the details.....

Hi Kehaulani,

To keep the conversation organized, I moved your other question to its own thread, and someone from our Support Team will help you with it here.

Hello, it appears there is 2 text threads going on here.

Can you help me fix #1 question.

2 problems.

Hi Kehaulani,

I’ve gone ahead and moved your other questions to separate threads to keep things tidy, and someone from our Support Team will help you with them here:

Terms and Conditions Checkbox Displayed Incorrectly

Missing Field Error Preventing Form from Functioning Properly

Reach out again if there’s anything else we can help you with.