la integracion con AC ha dejado de funcionar

Buenos días AC usa una API 3 para permitir la conexión con otras plataformas, desconozco desde cuando, lo que si puedo comentar es que tanto la URL como la clave API de AC siguen siendo las mismas y volviendo a cargarlas en Jotform, forzando un usuario nuevo, se establece la conexión entre Jotform y AC, pero si bien vemos las automatizaciones a donde queremos lanzar el contacto que ha enviado el formulario, estas no son lanzadas, por lo que el contacto no entra en la automatización.

Adjunto word con pantallazos.

ruta al formulario:

https://form.jotform.com/borrmart/x-premios-nacionales-facility

Automatización AC (adjunto word con pantallazos)

Hi Macarena,

Thanks for using Jotform. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

I’m not seeing the screenshot on my side. Can you resend it? This guide has a quick how-to. That will help me see the exact setup so I can help you with your problem.

Once we hear back from you, we can get moving on a solution.

Hi Macarena,

That screenshot didn’t make it through. Could you please try uploading it again? To help you with this, here is a guide on how to post screenshots to our support forum.

From what I see, your integration with ActiveCampaign looks good so far. To assist you further, could you please provide a screenshot of your ActiveCampaign automation trigger configuration? This will help me understand the setup better and guide you accordingly.

Looking forward to your response.

Hi Macarena,

Thank you for your efforts so far. I suspect the issue might be specific to the form or related to the API connection. Could you please try creating a new simple form and attempt to integrate it with ActiveCampaign? This test will help determine if the problem is isolated to the current form, or if it is a broader integration issue. Our guide on this page has more details about that.

Please let me know the results, and I’ll be happy to assist you further based on what you find.

Hemos generado otro formulario nuevo con una sola pregunta, que es el e-mail. https://form.jotform.com/252933906532056

El resultado es el mismo, no llega a la automatización por lo que no se carga la etiqueta, ni la lista a AC

Hi Macarena,

Thanks for the detailed information and screenshots regarding your ActiveCampaign integration issue with Jotform. I understand that despite the API URL and key being correct and re-authenticated, the contacts submitted through your forms are not entering the ActiveCampaign automation or getting tagged/listed as expected.

Based on the integration setup and your testing with a simple form, here’s what you can check and try next to troubleshoot this issue:

• Verify Required Fields Mapping: Ensure that the Email field in your form is correctly mapped to the corresponding ActiveCampaign field, as this is required for the integration to work properly.
• Check Automation Trigger Configuration: Confirm that the automation in ActiveCampaign is correctly set to trigger when a contact is added to the list or tagged by the integration. Sometimes the automation trigger settings may need adjustment.
• Review Action Logs in Jotform: In your form’s ActiveCampaign integration settings, use the "See Action Logs" option to check for any errors or failed runs. This can provide clues if the integration is sending data but ActiveCampaign is rejecting it or if the data is not being sent at all.

I checked the Action Logs in your form, and I got this error: {"message":"Forbidden"}

A "Forbidden" message (HTTP status code 403) in your Jotform ActiveCampaign integration logs typically means the API credentials are wrong, or the associated user account lacks the required permissions in ActiveCampaign. 

Although you mentioned the API key and URL are the same, double-check that they have not been regenerated or expired in ActiveCampaign, and that the API key has the necessary permissions.

If after these checks the issue persists, try submitting new test entries and provide the submission IDs. This will allow us to investigate further and escalate the issue to our developers if needed.

Let me know how these steps go, and I’ll be happy to assist you further.