Phone Agent: Long delays and gaps between answer and reply

There are significant pauses or gaps when interacting with the phone assistant that make it unworkable.

Hi Feygin_Josh,

Thanks for reaching out to Jotform Support. Are you referring to this AI Agent? Regarding the significant pauses or gaps when using the phone assistant and the AI voice agent repeatedly asking for your email address during testing, here are some points and steps that might help:

The Delays or pauses with the voice assistant. These could be related to connection or system setup issues. To ensure smooth communication, you can perform a test call of your phone agent setup. Let me show you how:

1. Go to AI Agent Builder, then the Publish tab.
2. Select Phone Agent on the left panel.
3. Click the phone number to make a test call directly or copy it to your phone dialer.

This helps identify any issues with connection or sound before real customer calls.

When the AI voice agent asks repeatedly for the email address. This might be related to how the training model is set up or how the agent is programmed to request information. You can train and test your AI agent by chatting with it to refine its responses:

1. In AI Agent Builder, click the Train tab.
2. Use the Teach Your Agent tab to enter queries or information to teach your agent and test if it keeps asking for the email.
3. Review and edit the Knowledge Base section to ensure the agent has the correct information and responses.

Also, make sure your training includes proper handling of email requests to avoid repetitive prompts. If, after training the agent and the issue still persists, can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

To provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted.

Can you confirm that we have your permission to go ahead with this process?

Give it a try and let us know how it goes.

Yes

Hi Feygin_Josh,

I've created a ticket and escalated it to our Developer's team. We'll update you on this thread as soon as we hear back from them. 

As for your issue about the voice agent, keep asking for the email address, I moved it to another thread. You can check out our reply here.

In the meantime, let us know if you need any other help.