Voice Agent keeps asking for the email address

  • Feygin_Josh
    Asked on June 5, 2025 at 3:44 AM
    In addition, the ai voice agent keeps asking for my email address when I try to test out the training model I have setup.
  • Joseph JotForm Support
    Replied on June 5, 2025 at 3:51 AM

    Hi Feygin_Josh,

    I've cloned and tested your Voice Agent, and I couldn't replicate the issue. After asking about my credit report, the voice agent replied using the knowledge base for which it was trained. To further investigate your issue, could you give us more details about how to replicate your issue? Which questions should we ask to replicate it? Also, could you send us a screen recording while you replicate the issue? You can use Loom to make a screen recording and paste the link here.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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