Jotform AI Agent: Shopify Integration pulling shipping data from UPS or FedEx platform

Hi-

I am just getting started here and trialing the Shopify feature (congrats on adding that!!! Super cool)!

Using this AI Agent for Shopify, am I able to connect the agent to the UPS/FedEX shipping information that is stored under each customer's account so when an order is fulfilled and the shipment is outbound, the customer could pink this Jotform agent to receive a shipping tracking code and update?

If so, how does one go about setting that up please?

Hi Robert,

Thanks for reaching out to Jotform Support. It’s awesome that you’re trying out the Shopify feature! Unfortunately, the Jotform AI Agent for Shopify doesn’t automatically pull in external shipping data from platforms like UPS or FedEx.

Reach out again if you have any other questions.

Thank you. So, what exactly does it do?

Hi Robert,

If you integrate your AI Agent into your Shopify store, the AI Agent chatbot can do the following:

• Show Products: Allow the chatbot to suggest products based on customer searches or interests.
• Show Order Status: Let customers check real-time updates on their order status through the chatbot.
• Recommend Products: Enable personalized product suggestions tailored to each customer's needs.
• Add and Update Cart: Allow the chatbot to add items to the cart, modify quantities, or update product details.

Unfortunately, as mentioned by my colleague, Jan, the AI Agent doesn't have the capability to access the UPS and FedEx database to track the order. If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Once we hear back from you, we'll be able to help you with this.

TY.

So for this feature:

• Show Order Status: Let customers check real-time updates on their order status through the chatbot.

Where exactly and how is it pulling in the data and what is it exactly sharing with the customer? If it not "reading" a tracking number, what is it reading to provide the update?

Thank you.

Hi Robert,

The AI Agent does not directly read tracking numbers from UPS or FedEx. Instead, it provides real-time order status updates by accessing the order information stored within your Shopify store itself. This means the chatbot reads the order status data that Shopify maintains, such as whether an order is pending, fulfilled, or shipped, based on the information updated in your Shopify admin. So, when customers ask about their order status, the AI Agent shares the current status available in Shopify, but it does not pull detailed tracking data or shipment updates from external shipping carriers like UPS or FedEx.

If you want to provide customers with tracking numbers or detailed shipment updates, those would need to be managed within Shopify or through other integrations that specifically connect to those shipping platforms.

Let us know if there’s anything else we can help you with. 

Thank you so much.

Thank you . Rob

Hi Robert,

I moved your other question to a new thread and helped you with that here.

Reach out again if you need any more help.

Hi Robert,

I’m Derya from the Jotform Engineering Team — and first off, thank you for trying out the Shopify AI Agents!

I have a few more things to add to my colleagues' responses. As I see you want to connect your AI Agent to Shopify to give order status and tracking updates to your customers. You're on the right track, our tool can help you with that.

When a customer asks about the order status, Shopify Agent prompts the customer to enter order number and email address associated with that order. Then the agent pulls the order status from Shopify together with the tracking information.

Below is an example of the order status view inside the chatbot. It shows the order status as On its way and includes a Track Order button that redirects the customer to the carrier's page, allowing them to easily track their shipment.

Please give it a try, and let us know if you face any issues or have any thoughts to share.

Thanks,

Derya