弊社の希望に沿ったフォームの構築が可能か

  • kohei2138
    2025年4月15日 23:52に質問

    Jotform Customer Support/Sales Representative

    Nice to meet you. We run a service called Petair that handles various arrangements related to pet transportation .

    We are currently considering building a form for new customers, and are considering introducing Jotform as a platform that meets the following requirements.

    1. Country Customization Form
    • I want to create a form where the displayed items change depending on the country and language.
    1. File upload function
    • We want to implement a feature that allows customers to upload necessary documents, such as veterinary records and passports.
    1. Customer portal function
    • Customers would like to have a personal page (or an editing link) that allows them to check and resubmit their form responses and uploaded files later.
    1. Reduce communication costs
    • We want to reduce the amount of work required for support by using auto-reply emails and conditional email delivery based on the response content and customer attributes.

    In light of the above requirements,

    • Presence or absence of specific functions that can achieve these
    • Image of operation method and actual setting procedure
    • Required plans and fee structure

    I would appreciate it if you could give me more details about these things.

    Also, if you have any recommended examples or best practices for effectively using these features, we would love to hear about them.

    I apologize for bothering you during your busy schedule, but I would appreciate your help.

    Looking forward to hearing from you.

    Page URL: https://petair.jp
  • Myla Jotform Support
    2025年4月16日 6:29に返信

    Hello kohei2138,

    Thank you for reaching out to Jotform Support. Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I have moved some of your questions to different threads to avoid confusion and I'll get back to it for you shortly. You can check them out here: 

    1. File upload function
    2. Customer portal function
    3. Reduce communication costs

    For your question regarding the Country Customization Form, you can do this by using the Jotform Conditional Logic Feature. Jotform's Conditions feature lets you show questions based on the answers that people gave. Let me show you how to set it up:

    1. On your My Forms page, hover your mouse over your form and click on Edit Form.

    2. In Form Builder, click on the Add Form Element menu and drag-drop the fields you want to use as follow-up questions (I used Short Text fields in this example).

    3. Click on the Type a Question text and change it to the question you want to use.

    4. Now, right-click on the fields, and in the menu that opens, click on Hide.

    弊社の希望に沿ったフォームの構築が可能か Image 1 Screenshot 50

    Now, let's set up the conditions:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. Click on Conditions on the left of the page.

    3. Now, click on Add a New Condition and then click on Show/Hide Field.

    弊社の希望に沿ったフォームの構築が可能か Image 2 Screenshot 61

    4. Set the conditions like you see below:

    弊社の希望に沿ったフォームの構築が可能か Image 3 Screenshot 72

    Set up Conditions for all of the choices for your question. Check out the screencast below to see how your form will work after setting up the Conditions:

    弊社の希望に沿ったフォームの構築が可能か Image 4 Screenshot 83

    Give it a try and reach out again if you have any other questions.

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