Payment error

my account isn't accepting payment on the app, why does it keep giving payment error 1 this account has not bee enabled to take payment when I added my square account.

Hi Reli17,

Thanks for reaching out to Jotform Support. Can you take a screenshot of what's happening and what you see on your screen? We’ve got a guide here that’ll show you how to do that. This is for me to get a better idea on how to resolve this.

Once we hear back from you, we'll be able to move forward with a solution.

Here is what it is saying when a customer tries to make a purchase on the
app.
...

Hi Reli17,

Unfortunately, I couldn't see the screenshot you shared on my end. Can you try to send it again? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

...

Hi Reli17,

Unfortunately, I still couldn't see the screenshot you shared on my end. Can you try to send it again? We’ve got a guide here that’ll show you how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I uploaded exactly the way the video shows. How can I enable payments on
the app portion of jotform so that customers can pay when shopping on the
app? That is the issue, it says that the account has not been enabled to
take payments when someone is trying to purchase.
...

Hi Reli17,

Can you confirm if you are referring to your Intoxalock Calibration Payment form? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Usually, if we remove the Integration and then add it back, that solves the issue. Let me show you how to do that: 

1. Click on the Wand icon of your Payment field to open the Payment Settings.
2. Click on Reconnect.

We also have a guide here that you can check out.

But if you're referring to a different form, can you send us the link to the form so we can check and see what's going on?

Once we hear back from you, we'll be able to help you with this.

No i'm referring to the Shot Callerz app
...

Hi Reli17,

Can you share with us the link to your Jotform App, so we can check it out and help you with a solution?

Once we hear back from you, we'll be able to help you with this.

https://www.jotform.com/app/241760641539156
...

Hi Reli17,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Can you try disconnecting and then reconnecting the Square Integration to your Jotform App? Here's how to do it:

1. Click on the Store Properties button.
2. In the Store Properties window, click on the gear icon to open Square Settings.
3. In the Square Settings window, click on the Connected button.
4. Click the Disconnect Button.
5. Click the Connect button and log in to your Square account.
6. Click on the Save button.

We also have a guide about How to Integrate Square With Jotform that you can check out. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Let us know if there’s anything else we can help you with.