Getting error re-uploading a pdf file to my form.

  • ANICoffice
    Asked on August 31, 2024 at 3:23 AM

    Hi

    having trouble uploading my pdf document on chrome, it works well on edge, but doesn't upload on chrome.


    Thank You

  • Arghya JotForm Support
    Replied on August 31, 2024 at 6:06 AM

    Hi ANICoffice,

    Thanks for reaching out to Jotform Support. Can you send me the link to your form, so I can take a look at it for you? Can you clear your browser cache in your Chrome? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. Also, can you take a screenshot and send it to us? This guide will show you how to do that. 

    Give it a try and let us know if you have any other questions.

  • ANICoffice
    Replied on September 1, 2024 at 4:47 PM

    Thank you for your email.


    I did clear the cache and it has not resolved the issue.


    it works fine on other browsers


    attached is screenshot


    Getting error re uploading a pdf file to my form Screenshot 20

  • Silvano JotForm Support
    Replied on September 1, 2024 at 5:10 PM

    Hi ANICoffice,

    May I know what device are you using and what version of Chrome are you also using? Have you tried using a different device to access the form? Lastly, I checked the forms in your account and can't see this specific form in your account, can you share to us the link to the form so we can test it out? As a precaution, I have cleared your form's cache to refresh your forms.

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

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