Skip to/ Hide page condition not working properly

Look at this video (with audio) and please get back to me.

https://www.loom.com/share/d63903315f944df5b9d51a18b9e39303?sid=3af14874-e3c2-4bbf-8256-552e5b860fb0

Thom

Hi kontakt12,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

1. Open your form in Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu that appears on the left side of the screen, click on Conditions.

3. Select 1st, 2nd and 13th, 14th condition and then click on Disable, located under the Add Conditions.

You can check my cloned form results in the screencast shown below:

Give it a try and reach out again if you have any other questions.

Hello,

No, that is not the issue.

Please take a look at this video:

https://www.loom.com/share/2665da5d931c40cf90515e54b705a439?sid=aee7d123-a66f-4234-aa15-242d473fd642

Allt the best,

Thom

Hi Thom,

Based on your screen recording there are multiple conditions that are in error, can you fix them first as this might be causing issues aside from conditions that are contradicting. Once the conditions in error are fixed we will be able to get more idea of what's causing the condition to not work according to how you set it up.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Hi,

Now I have taken away does that were in error.

Please get back to me with a soultion.

All the best,
Thom

Hi Thom,

I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the conditions weren't configured correctly. Let me show you how to fix it:

1. In Form builder, select Settings at the top.

2. In the menu that opens on the left side of the page, click on Conditions.

3. Hover your mouse over conditions showing Error & select them one by one.

4. Scroll to the top of conditions page and click on Disable button.

Now, setting up condition to hide Page 5.

1. In Form builder, select Settings at the top.

2. In the menu that opens on the left side of the page, click on Conditions.

3. Click on All Types and choose to Skip to /Hide a Page.

4. Scroll down to the condition set to hide Page 5 when Vad vill du boka Is Equal To Projekt/punktinsats and click on the Pencil icon.

5. Set condition as below picture:

Result

Additionally, when I cloned your form, it only showed me 6 pages. Can you please share the correct form URL with us? In case if you accidentally made a couple of unwanted changes and want to revert, you'll have to restore the form using revision history. This guide will help you learn how to do that. We also have a guide about How to Skip Pages Using Conditional Logic that you can check out. If you want to have only the current pages in your form, can you explain your conditions like when a specific page should be hidden & we'll help you sort it out.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.