Visual Report: Emoji Slider not generating proper bar values

I too am having this same issue with the emoji slider not generating proper bar values in the report. Does it have to do with the calulation values? I tried that, but no success.

Hi foodconcepts,

Thanks for reaching out to Jotform Support. I tested our Emoji Slider and generated a report with a Bar chart type but everything was working properly. Take a look at the screenshot below:

If you can share the link to your form, I can check it out and see what’s going on. It would also help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.

Hi, thank you. Here is the screenshot attachment and link to the form: FCI Customer Feedback - Jotform Form Builder

Hi foodconcepts,

I cloned and tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we are unable to provide an ETA on when the issue will be resolved. Rest assured that we will provide an update as soon as we have one. 

We really appreciate your patience and understanding while we look into this.

Got it. I appreciate your promptness. Thank you.

I did a little more testing and learned something that might be of use for your developers. Please see the attached imagery and notice I did several tests. What I was able to hone it down to, is the report builder code must be written in a way that it is referencing the default values for each row ['Service Quality', 'Cleanliness', 'Responsiveness', 'Friendliness']. If you modify any of these fields, even if you simply edit the text (e.g. delete the word 'Quality' from 'Service Quality', and even type it back in after deletion) it will break the link to the properly functioning reporting feature.

Hi foodconcepts,

Thanks for this additional information and for testing the issue further. This will be very helpful in our investigation. I've gone ahead and forwarded this to our development team. As soon as we have an update, we’ll let you know.

In the meantime, let us know if you need any other help.

Hi,

This issue has been resolved.

Let us know if you need anything else.

Thanks.

Hi foodconcepts,

As for your other question, I've moved that to a new thread. You can check that out here.