Thanks for reaching out to Jotform Support. Our Portuguese Support is currently unavailable; however, I will gladly assist you in English using a translation tool. If you prefer to receive assistance in your native language, please let us know, and we will forward your ticket to our Portuguese Support Team.
As for your question, I'm sorry, but can you explain a bit more about the issue so I can get a better idea of what's happening? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guidehereexplaining how to do that. If you're having trouble viewing a user-created form on Jotform, please try using a different browser or private mode to see if it helps.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.