Conditions Page: Not loading and help with setting up complex conditional logic for required fields

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    kimurabecardirect
    Perguntado em 23 de outubro de 2025 às 11:31
    In addition to this, I am trying to set up the following conditional logic in my form:1. Fiador (Roshōnin)
    • The user selects "Sim" (Yes) or "Não" (No).
    • If "Sim" (Yes) is selected, the Fiador section should become required (mandatory) to fill in.
      except "Cartão do Seguro de Saúde (Hokensho) do fiador" and "Cartão My Number do fiador"
    • If "Não" (No) is selected, the section should remain optional, allowing the user to skip it.
    2. Informações da Empreiteira / Empresa
    • In this section, the user chooses between different company options (there are three sets of fields: name, address, and phone number for each option).
    • When a user selects one specific option, only that set of fields should become required.
    • If the user selects multiple options (for example, they have both companies), all the relevant fields for the chosen options should become required.
    Since I cannot currently access the Conditions page due to the blank screen issue, I am unable to configure or fix this myself.Could you please help me:
    1. Fix the issue where the Settings → Conditions page does not load (shows blank).
    2. Optionally, help me correctly set up the above conditional logic for the form.
    I would really appreciate your assistance, as this is blocking my form setup.Thank you very much for your support.Kind regards,
    Lukas Kimura
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    Eduarda Jotform Support
    Respondido em 23 de outubro de 2025 às 13:17

    Hi Lukas,

    Thanks for reaching out to Jotform Support. Since we also cannot access the form’s Conditions page, we’ll wait for the issue on the original thread to be fixed. We’ll get back to you on this split thread once the Conditions page becomes accessible.

    Reach out again if there’s anything else we can do for you.

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