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business_intPerguntado em 15 de setembro de 2025 às 14:11
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Ronald Jotform SupportRespondido em 15 de setembro de 2025 às 17:59
Hi business_int,
Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked the thread and there’s no actual message saved, just empty line breaks. Can you explain a bit more about the issue so I can get a clearer idea of what’s happening? If you can share a screenshot or short recording, that’ll help us see exactly what’s happening. You can upload recordings to Google Drive or Dropbox or use Loom, and our guide on How to Post Screenshots to Our Help Center shows how to send a screenshot.
As soon as we hear back from you, we can work on getting you a solution for this.
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