Número do WhatsApp não está conectado corretamente ao Agente Jotform AI

Estou tentando conectar o agente do meu cliente ao whatts app, primeiro cancelaram o numero da loja do meu cliente e agora com um numero verificado, o agente nao responde.

Gostaria de uma resposta por gentileza, já se passou muito tempo e o cliente está me cobrando.

Hi desdobroprod,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question,  did you encounter any error message when trying to connect AI Agent to WhatsApp? If so, can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

Additionally, can you confirm if you're trying to connect WhatsApp business account to AI Agent? You will need to have a WhatsApp business account that is connected to your Facebook account for you to be able to successfully connect to your AI Agent. You can also check out this guide on How to Create WhatsApp Chatbot with AI Agents.

If that's the case, can you try using a different browser or device when connecting your AI Agent to WhatsApp? Also, you can try to clear your browser cache and cookies and see if the issue will replicate. You can follow these guides on How to clear Browser Cache:

• Clear Cache – Google Chrome
• Clear Cache – Mozilla Firefox
• Clear History – Safari

Can you give it another try and let us know what happens? If you're still having the same issue, can you send us a link to your AI agent for us to investigate it further?

Once we hear back from you, we'll be able to help you with this.

Hi desdobroprod,

The error message “Replace this test number with your real business phone number to activate sending capabilities” indicates that your AI agent or WhatsApp integration is currently connected to a test or placeholder number. To fully enable messaging capabilities, especially sending messages to real users, you need to replace the test number with a verified WhatsApp Business phone number. This number must not already be active on a personal WhatsApp account, as it will be migrated to the WhatsApp Business API. You can try to check the following steps below to fix the issue.

1. Confirm WhatsApp Disconnection from other accounts.

Make sure the number is completely removed from:

• WhatsApp Business App (on mobile or web)
• WhatsApp Business API (if used through providers like Twilio, Vonage, etc.)
• Facebook Business Manager > WhatsApp Accounts section

To be sure, remove the number from the Business Manager WhatsApp setup.

2. Wait 3–5 minutes

Even after unlinking, Facebook/Meta may take a few minutes to update and release the number for use again.

3. Clear your browser's cache or Use Incognito Mode, since sometimes cached sessions can cause issues. You can try to use Incognito/Private mode.

Then try to connect the number again and see how it goes. Also, you can try to test it using another number to address the root of the issue. You can check this guide about Connecting multiple WhatsApp numbers to your Facebook Page.

Give it a try and let us know how it goes.

Já estou utilizando um numero oficial fornecido pela da Meta (facebook)a mensagem chega no agente, ele responde, porém não retorna no whatts app.

Hello unfoldprod,

It seems you're using the free WhatsApp number that are test numbers provided by Meta. They're not real phone numbers, so they can't be used to message actual users. That’s why we’re not able to send messages through WhatsApp using them.

The purpose of this is to test if the integration works. When a conversation is opened to the AI Agent, you'll notice two blue checks on your message, which means the agent received it, and you've set up the integration successfully.

If you want the AI Agent to respond to conversations in WhatsApp, try using a WhatsApp Business Account that's connected to a real phone number. Check out this page to learn more about Integrating your existing WhatsApp Business account with your AI Agent.

Give it a try and let us know if you need any more help.