パスワードリセットメールが届かない

パスワードを失念しました。

パスワードのリセットを実行しました。

パスワードリセットメールが届きません

パスワードリセットメールが届かないとのことですね。

まず確認させてください。

パスワードリセットを行った際に入力した Jotformアカウントのメールアドレスまたはユーザー名 を教えていただけますか？

（いただいた情報をもとに、状況を詳しく確認します。）

office@penguin-crew.com

記録によると、リセットパスワードのメールは office@penguin-crew.com に送信されています。迷惑メールフォルダやスパムフォルダに振り分けられていないかご確認ください。また、今後メールを確実に受信できるよう、Jotform の送信元メールアドレスまたはドメインをホワイトリストに追加することもご検討ください。Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

迷惑メールもプロモーションフォルダも確認しましたが届いていないのです

勝手に終わらせないでください

Hi Rieko,

Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Japanese Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, why are you not getting a password reset email? I found out that the email address you used to open this support ticket isn't linked to any Jotform account. That's also the reason why you're not getting the password reset email. You can go ahead and Sign Up for Free here on the Jotform account website using the email address.

But if you believe you already have a Jotform account, you can share email addresses with us, and we can check them. If you also have a form's link, you can share it with us. We can also look for a Jotform account using the form ID.

Let us know if you have any other questions.

I can receive form submission emails sent to my address (office@penguin-crew.com), so I believe I am connected to an existing form.

However, I cannot receive password reset emails.

Is it possible that the form is owned by a different account/email?

Could you help identify the account owner based on the form or sender details?

Thank you for your support.

The issue has been resolved. It turns out that I was using a different email address for the Jotform account.

I appreciate your help and quick response.

Hi Rieko,

Through the email logs, I found the form ID you mentioned. The Jotform account that created the form is gu***a**3@g***l.c**. Your email address was added as the recipient of the Email Notification that's why you're getting them when submissions are made. If you're aware of the email address, you can log in to see the forms and access the submissions.

Reach out to us if you need any more help.