「thank you mail」が送信されない

Submission ID；6235807076314617486

「thank you mail」が送信されていないようです。

Q1：「thank you mail」の送信エラーの有無をチェックする方法はありますか？

Q2：「thank you mail」の送信エラーが発生しないよう、できる対策はありますか？

よろしくお願いします。

Hi support_support817,

Thanks for reaching out to Jotform Support. Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to the email sent to the person who filled out your form? Can you share the recipient email address?

You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

For email delivery issues, most of the time, setting up your SMTP as your sender email resolves the issue. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

You can also Whitelisting Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form.

Give it a try and let us know if you need any help.

状況がうまく伝わっていない様子のため、再度質問させてください。

下記申請をくださったお客さまにだけ、thank you mailが送信されていませんでした。

Submission ID；6235807076314617486

なぜこの方にだけ、thank you mailが送信されなかったのでしょうか？


＜補足＞
・メール送信エラーも発生していないので、メールの送信自体ができていないと考えられます。

・他の方には、きちんとメールが届いています。

Hi support_support817,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi support_support817,

Thanks for using Jotform. We take our user's security and privacy very seriously. After checking, I found that our security systems flagged some emails as risky and blocked them. This is a standard process to keep the platform safe for all users, including you. While I cannot share details on our security measures, it seems an input by the user is causing this. I don't expect it to reoccur.

Let us know if there's anything else we can do for you.

ご回答ありがとうございます。

上記内容について、承知しました。
引き続き、よろしくお願いします。（返信不要です）