カナダからのログインを許可する

カナダからのログインに関して、不正なアクセスと疑われておりますが、これは不正なアクセスでは有りません。そのように手続をお願いいたします。

Hi mameshiba_tokyo,

Thanks for reaching out to Jotform Support. Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know, and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, did you simply travel or move to that new location? If so, you can ignore the security alert, and you should still be able to log in.

In the case that you are sharing your login credentials, know that our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others.

If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. You can also explore our collaboration feature. 

Reach out again if you need any other help.

English Okay.

I'm traveling in Canada now.

Thanks,

Hi mameshiba_tokyo,

You can ignore the security alert. You should still be able to log in from a different location.

Reach out again if you need any other help.