Does my submission count restore if I restore the deleted submission data?

  • support_support817
    2025年3月6日 6:05に質問
    Q2:1申請=1件というカウントの場合、これまでの申請数を超える件数が復元されているのですが、どういう状況でしょうか
  • Karlo Jotform Support
    2025年3月6日 6:14に返信

    Hi support_support817,

    I just wanted to remind you that I'll be helping you in English using Google Translate because our Japanese Support agents are busy helping other Jotform users right now, and you can reply in whichever language you feel comfortable using. But, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, are you referring to the submission count? If so, when you restore your submission data, the submission limit will not increase. But the total submission will, it will count all your submissions in all of your form. Until you purge and permanently delete the submission data, the submission storage will decrease. Total submission is like a storage for your submissions, once your overlimit, the oldest submission data will automatically delete.

    Here is a guide on Understanding Your Account Usage and Limits.

    Let us know if there’s anything else we can help you with.