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Hilary Jotform SupportHi info418_info,
Thanks for reaching out to Jotform Support. Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I've refreshed your quota already. Your account is in active status now. Please log out and re-login to see if the issue has been resolved.
Reach out again if you need any other help.