Free Online Hotel Survey Maker

A hotel survey, also known as a hotel satisfaction survey, is a type of survey that aims to measure guest satisfaction in order to improve hotel practices and address possible pain points. Hotel surveys often ask about different aspects of a hotel and its amenities.

For example, most hotel surveys ask how the guest booked their stay, how many nights they stayed at the hotel, how the guest enjoyed their experience, whether the guest tried out any extra hotel offerings, and whether they’d like to share any additional information with the hotel. Hotel surveys also frequently ask guests to rate their experiences on a scale from 1–5 and to flag anything that was either outstanding or negative about their stay.

Hotels can conduct surveys online or in person, but most opt to send out their surveys via email or another electronic method to save time and paper. By creating a custom online hotel survey with Jotform, you can personalize your survey to ask about topics that are specific to your property. Once you’ve customized your survey to match your needs, all you have to do is send it out via email, a direct link, or QR code, or by embedding your survey on your hotel’s website.

• How would you rate your overall satisfaction with our service?
• How likely are you to recommend our service to someone else?
• What could we have done better?
• How useful did you find our service?
• Rank the following hotel services in order of your preference.

A guest satisfaction survey or guest room survey is a questionnaire given to guests during or after their stay. This survey collects their feedback about your hotel or business.

It’s important to listen to visitor feedback in order to improve and upgrade your methods and services. Not only does it show that you’re committed to caring for your guests, but it also allows you to better understand the positives and negatives of your hotel.

Creating an online hotel survey is easy with Jotform. Just log into your Jotform account and click Create Form. Browse the form templates or start from scratch. Use Jotform’s drag-and-drop builder to add questions to your survey and customize it to match your brand. You can even use conditional logic to tailor each responder’s experience according to their responses. Then simply share your survey via a link or QR code or by embedding it in your website.

There are a few different subtypes of hotel surveys. The most common subtypes are in-stay and post-stay surveys. In-stay surveys are surveys that guests receive shortly after their check-in, while post-stay surveys go out to guests after they check out.

There are also other subtypes of hotel surveys that don’t concern guests, such as hotel employee satisfaction surveys, hotel evaluation surveys, and hotel client surveys.

Depending on the subject of your hotel survey, the questions you ask may vary. Here are a few general questions to ask on your survey, no matter the subject:

• How did you book your stay with us
• How many days did you stay with us
• Did you use any of our hotel amenities (pool, spa, dining room, etc.)?
• How would you rate your overall satisfaction with your stay?
• What part of your stay exceeded your expectations?
• What part of your stay wasn’t as enjoyable as you expected?
• Do you have any suggestions for improvements?

Both upper management and team members use the data collected from hotel surveys to foster a more hospitable and professional hotel environment.

You can conduct hotel surveys as frequently as you’d like. Some hotels send out surveys to guests after every experience they offer — like spa sessions, dining experiences, and off-site excursions — to gather feedback and suggestions about individual hotel experiences. Some hotels opt to send out a survey after the guest has checked out to get a more holistic view of their entire stay. The choice is up to you and what you feel would work best for your hotel.

No, hotel surveys are for all guests. Guests who had a negative experience might be more inclined to share their opinions with you, but that doesn’t mean that guests who had a good experience shouldn’t fill out your survey. Guest surveys should be for all guests, no matter whether their stay was negative or positive. Both types of responses will help your hotel create a better experience in the future.

You can encourage authentic and honest responses by creating a survey that’s both welcoming and professional. You can create a professional hotel survey with Jotform to show your commitment to providing stellar service. You can customize it to fit your needs with our drag-and-drop builder and integrate it with helpful tools to streamline your survey review cycle. Jotform also allows you to set a limit of one response per user to help combat spam responses.