Réabonnement

Bonjour

Nous n'arrivons pas à passer l'abonnement.

Voilà le message ci-dessous que nous recevons pourtant nous avons de l'argent dans la carte visa

Hi tonyarslankabwe,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support isn't available at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've reached out to our Billing Team about this error and escalated this to them. As soon as I hear back from them, we'll update this thread.

Thanks for your patience. In the meantime, let us know if you have any other questions.

Hi tonyarslankabwe,

Thanks for your patience and understanding. I've just heard back from our Billing team. They have pushed a quick fix that would allow you to complete your payment. Can you give it a try and let us know how it goes? If you still can't proceed with your payment after giving it another try, could you try using a different card to see if this will fix the issue?

If none of the solutions above works, please let us know. We'll do a more in-depth investigation and work on finding a solution.

Once we hear back from you, we'll be able to move forward.