Problème de soumission de formulaire par les clients

Mobile Offline
1

Message
Les clients n’arrivent paa a soumettre leur formulaire

Platform
iOS

Appversion
2.12.23

Deviceinfo
User Device: Apple - iPhone 14 Pro - Handset - 18.5

Source
Report

App
Jotform

Hi Jacomo,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you share with us the form URL in question so, we can check? Are your form fillers using the mobile device or desktop version while they are submitting the form? Is your form is embedded on the form website? If yes, can you share with us the embedded form's URL? If needed, can we run a test on your live form to see if we can replicate an issue at our end? I've cleared your form caches; your forms are now refreshed.

After we hear back from you, we’ll know what’s going on and how to help.