Comment faire pour supprimer définitivement mon compte ?

Je me suis déconnecté sur mon adresse e-mail bambatchima5@gmail.com mais on me dit que je suis toujours connecté. J'ai confirmé que la déconnexion a été faite à partir de cet appareil. Ensuite, j'ai demandé comment faire pour supprimer définitivement mon compte. J'ai également confirmé par "Oui" à une question posée par l'agent, et j'ai demandé de créer un ticket.

Hi tchimabamba, 

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can Delete Your Account, but that'll also delete all of your forms and data. If you're sure you want to go ahead with that, let me show you how to do it:

1. On your Account Settings, scroll down and click on Delete My Account.

2. Now, in the pop-up warning window, click on Yes, Delete.

3. Then, a verification code will be sent to your email address. Enter the six-digit authentication code and click on Verify.

Let us know if you need any other help.

J'ai déjà fait toutes ces étapes mais toujours rien.

Hi tchimabamba, 

You can first try clearing your browser's cache and logging back into your account before performing the steps to delete your account as this usually helps with temporary issues.

We can also help you delete your account if you confirm this by replying to this thread with your decision.

Once we hear back from you, we'll be able to help you with this.

Oui, vous pouvez procéder à la suppression définitive de mon compte

Hi tchimabamba, 

The account has been deleted. It will stay on Jotform's server for 90 days before being permanently purged. In case you change your mind and want the account back, you can open a new support request thread for the support team to reactivate it.

Let us know if you need any other help.