Limite de compte : le formulaire intégré dans Canva indique un dépassement de quota

J'ai le forfait bronze. Pour integrer le formulaire dans Canva , un message s'affiche : Over Quota | Jotform Click here to visit the page.

Hi Med,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and you're still under the limits of the Bronze plan. I also checked some of your forms, but I don't see any issues or messages about being over quota. Can you share with us the link to the form that you embedded on Canva so we can further check?

Meanwhile, you can try clearing the cache of your form before embedding it into Canva, as it usually helps with temporary issues. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Keep us updated and let us know if you need any more help.