Aidez-moi à récupérer mon compte

Bonjour,

Quand je tente de me connecter j'ai le message "compte supprimé" et quand je mets créer un compte j'ai le message "adresse deja existante"

merci de me permettre de récupérer mon compte svp. merci

Hi chaton,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reactivated your account. If you'll be creating a new account and using the email address that I just reactivated, you need to change its email address to free it up. Here's what you need to do:

1. Log in to the account associated with o**imi*@b**b*x*7.com.
2. Change its email address to free it up.

Let me show you How to change your account email address:

1. On your Workspace page, hover your mouse over your Avatar/Profile in the upper right corner of the page.
2. Next, select Settings from the dropdown.
3. Then, select Account from the left side window.
4. On the right side of the page, click on the Edit button of the Email
5. Lastly, enter your New e-mail address and click on the Save button.

Reach out again if you need any other help.