Annulation d'abonnement

Bonjour,

Je viens de recevoir une notification comme quoi mon abonnement était renouvelé pour un montant de 408 euros alors que je souhaitais annuler cet abonnement. Je n'ai pas conformé que je souhaitais le conserver. Je souhaite annuler cet abonnement et le prélèvement associé.

Merci de faire le nécessaire.

Cordialement,

Anthony BERNARD

Hi Bernard,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Bernard,

 A refund of €408 has been issued to your payment method. Note that it may take 5-7 business days to process, depending on your bank's policies.

Let us know if you have any other questions.