Problème de réception des formulaires complets.

Bonjour,

Je vous contacter car nous avons un problème avec un formulaire, en effet, nous ne recevons pas l'entièreté du formulaire.

https://eu.jotform.com/inbox/250844687652064

Pouvez-vous me recontacter s'il vous plait ?

Merci.

Hi arianetrofimoff,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, is the ADS - LHH - Pack Média - 2025 form the one you're having an issue with? If so, I checked the email address ads.lhhrecruitmentsolutions@lhh.com, which is listed as a recipient for your email notification, and it's not on our bounce list, so the email should be able to receive notification emails whenever there is a submission on the form.

However, when I checked the Email Logs, I didn't find any record of notification emails being received. To resolve this, we can try removing the Notification Email and then adding it back. This often helps fix the issue. Let me show you how to do that.

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Now, you'll get a Notification Email every time a user fills out your form.

Give it a try and let us know if you need any help.

Hello,

The issue is not that we don't recieve the notification, we do but there are missing parts on the forms.

I did a test for example, when we recieved the form by email, there was a part missing.

See below, the first picture is what we recieved, the second is what was on the form :

Hi arianetrofimoff,

Thank you for clarifying the issue. The steps I shared with you can also resolve this type of issue. Have you had a chance to complete them?

Give it a try and let us know how it goes.

It seems to work thank you !